Policies

MERCHANDISE RETURNS AND EXCHANGES
In-Store Returns (See below for online store returns)
If you have an item that is missing pieces or is otherwise defective, we suggest you contact the publisher of the game to provide the parts to fix the issue. The vast majority of the publishers we deal with have excellent customer service, and this is the most efficient method of getting the problem fixed. That said, we will still happily return or exchange most items if you would prefer to do so.
The following items are NOT eligible for return or refund:
  • Collectible games (opened or sealed). This includes, but is not necessarily limited to:
    • Magic: the Gathering
    • Pokemon TCG
    • One Piece
    • Gundam
  • Pre-Orders*
  • Food and drink
  • Event registration fees
  • Clearance items
  • Items that are discounted for damage at the point of purchase (“As Is”)
*Pre-Orders are also not eligible for cancellation.
Everything else is eligible for exchange or refund within 30 days of the original purchase (60 days if the item was purchased between November 15th and December 24th).
To return or exchange an item:
  • the item must be completely intact and in the original shrink wrap, if any (defective items are exempt from this).
  • you must provide government-issued, photo ID and the original sales receipt.
Refunds will be provided in the method originally used to pay for the item (credit card, gift card, cash, etc.) In the event that original credit/debit card cannot accessed, the refund will be provided in the form of a Stevenson Games gift card. Note that, for cash refunds of $50 or more, we reserve the right to issue the refund in the form of a PayPal transfer.
Stevenson Games reserves the right to change this policy at any time and without notice.
Online Store Returns
STEVENSON GAMES IS NOT LIABLE FOR STOLEN PACKAGES OR ITEMS SENT TO AN INCORRECTLY PROVIDED ADDRESS. 
We will do all we can to work with you on a missing shipment, but if the delivery service shows and item as delivered, it is on that carrier to provide a refund. 
Items purchased through our online store follow the same return policy with the following exceptions.
 
  • Items shipped incorrectly or damaged are eligible for return and we will send you a label to return the item to us.
  • If you have changed your mind or no longer want the item, you may still return it during the return period, however you are responsible for paying the return shipping cost to send back the item. When it arrives back and we can see the item is still intact and in good condition (the item must still be in the original shrinkwrap or how it was initially sent out), we will issue you a refund for the purchase price (but not the original shipping costs or return shipping costs).
  • *Pre-Orders are also not eligible for cancellation.

Pre-Orders

All pre-orders are subject to allocation. In the event that we get allocated before a product release, we will honor pre-orders based on in-store event attendance and time at which the pre-order was made.


Gift Cards
Stevenson Games Gift Cards/Gift Card Codes are valid for purchases both in store and online. Gift cards are valid for all merchandise/event entry with the exception of Additional Gift Cards.
Gift cards are valid for a period of 5 years.If you have a gift card that is older than that, we will make every effort possible to try and redeem that card but please note due to changes in software and providers this may not be possible. 
Gift cards have no cash value and cannot be redeemed for cash.

In-Store Events
All events entries at Stevenson Games are non-refundable items. Just like purchasing a concert ticket, there are no cancellation or refunds available for events. Events that come with items attached (Pre-Releases and similar events) must be attended to receive the kits. They cannot be claimed after the event if you do not show up for the event.

Shipping
Stevenson Games ships out orders Monday through Friday. Orders go out in the order received and are subject to the pick up times of the carriers. 
No orders are shipped on Saturday or Sunday. Orders placed on weekends will go out the following business day, depending on volume.
When you place an order you will receive a confirmation email. When your order ships, you will receive another email with tracking information.
Transit times listed by carrier are suggested times only. No carrier guarantees delivery times with the exception of Next Day Air service. All other shipping options are subject to the carrier for delivery and transit. We have no control over an order once it leaves our facility. 
Packages that are delivered but stolen from the delivery address are not the responsibility of Stevenson Games. If you suspect package theft you will have to address that with your local police office and the shipping company.

In-Store Pick Ups
Orders placed online for in-store pickup have two weeks to be picked up from the store unless previous arrangements are made for a longer period of time.
At the end of the two weeks, we will contact you again with a final reminder of your unclaimed order, giving you an additional 3 days to claim that order. Once that time period has expired, your order will be cancelled and the items returned to inventory.
There are no refunds on unclaimed items.

Selling Trading Cards(store credit or cash)
If you have a Trading Card Game collection, we may be interested in buying it from you.

Just follow these simple steps:
  1. Bring your cards to the store. You can bring your collection to our store at 10401 Stevenson Rd, Stevenson, MD 21153 during regular business hours. Just let any team member know that you’re dropping off a TCG collection and we’ll take care of you! We have card buyers available most days, but it may be a good idea to call ahead to confirm.
  2. Let us know how many cards you’re looking to sell. Typically, if you have fewer than 20 cards you are selling, we can evaluate the collection on the spot and get you an offer that day for store credit or cash (collections valued over $100 will be paid by PayPal transfer). If you have a collection that has more than 20 cards, or potentially has cards that may be very highly valued, we’ll need you leave the collection with us to be evaluated.
  3. Fill out the collection form. Be prepared to provide a description of the collection you’re dropping off along with your contact information. We also require that you provide a current photo ID, as part of county law.
  4. Wait for our buyer to get back to you with questions and/or an offer. Depending on how many collections we have in the queue, it could take up to two weeks to evaluate yours. New card set releases can impact this timeline as well, so please plan accordingly. Once our buyer has all the info they need to evaluate your collection, they will send you an offer!
  5. Accept/reject the offer. If you do not accept the offer, please let us know, come into the store, indicate on our collection form that you do not accept the offer, pick up your collection, and confirm everything has been returned to you. If you do accept, please come in, indicate on the collection form that you do accept the offer, and reclaim any boxes or containers you may have wanted returned to you.
  6. Receive your store credit/cash. For credit payouts, we’ll provide you with a credit/digital gift card directly to your Loyalty account, or we can apply the amount directly to your next in-store purchase. For cash payouts, any offer over $100 will be paid by PayPal.
A couple of extra things to note: 
  1. Please remove cards from sleeves and binders prior to handing over any part of your collection. If cards are turned over in sleeves, we will assume they are part of the collection and will not be returned. 
  2. If a collection is dropped off in a card box, deck box, etc., be sure to let us know if you want the containers returned to you. If you do, they will be returned at the time you indicate that you accept the offer and are compensated for the trade.
  3. The compensatory rate at which we evaluate cards in a collection is based on market factors, typically a certain percentage of the listed TCG player value.
  4. If cards are given in a non-sorted way or in sleeves or binders, time taken to remove the cards from these items will be deducted from your total payout.
If you have any questions, please contact info@stevensongames.com